Please reach us at contact@beaandflo.com if you cannot find an answer to your question.
Our online store is open 24/7. Orders will be actioned 10am every day.
To ensure optimal performance and longevity, we recommend following our Candle Care Guide. This includes trimming the wick, keeping the wax pool free of debris, and storing candles away from direct sunlight and heat sources.
Yes. We can very happily say so. We use a base called EcoSystem diffuser which is free from palm oil and vegan friendly.
Yes, our candles are safe to use when following the recommended usage instructions. Always trim the wick to 1/4 inch before lighting, and never leave a burning candle unattended. For more information on candle safety, please refer to our Candle Care Guide.
We don't stock unscented candles as standard, but we can make them on request. We would ask for payment upfront. Please drop us a DM.
Yes. As long as the item has not been used, we are happy to full refund any item, no questions asked. Please contact us on contact@beaandflo.com and we will also provide a FREE returns slip.
Our candles are made from a blend of high-quality natural waxes - coconut and rapeseed wax. We also use hand blended premium fragrance oils and lead-free cotton wicks to ensure a clean and long-lasting burn.
Yes, we offer UK delivery for all of our products. We currently use Royal Mail. Please visit our delivery page for more information on delivery and fees.
We accept all major cards via Square - Visa, Mastercard, American Express, Discover cards, Visa debit cards, and Mastercard debit cards, including Apple pay.
Yes. We are fully insured with Ian W Wallace Ltd.
Yes. We are very transparent about this. Please see downloadable documents below. If you have any questions, always reach out.
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