Artisan diffusers hand blended with eco friendly and environmentally thoughtful ingredients.
Artisan diffusers hand blended with eco friendly and environmentally thoughtful ingredients.
[Last Updated: Tuesday 4th Feb 2025]
RETURNS/ REFUNDS
Thank you for shopping with Bea & Flo Artisan Co. If you are not entirely satisfied with your purchase, we're here to help! Please read our returns policy carefully to understand your rights and obligations regarding returns.
1. Returns
You have the right to cancel your order and return the goods within 14 days of receiving them, without giving any reason. The following conditions apply:
2. Return Process
To initiate a return, please follow these steps:
Contact Us: Email us at contactus@beaandflo.com to inform us of your intention to return the item. Please include your order number and the reason for the return.
Return Shipping: Once your return is approved, we will provide you with instructions on how to return the item.
3. Refunds
Once we receive your returned item, we will process your refund to your original method of payment. You will receive the refund within 5-7 working days, depending on your card issuer's policies.
5. Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us immediately at contactus@beaandflo.com with your order number and details of the issue. We will arrange for a replacement or refund as appropriate.
6. Contact Us
If you have any questions about our returns policy, please contact us anytime and we will be happy to chat.